WHY RECALL FIRSTHAND

Because over 40 checks are made on the device

Because the tests and inspections are carried out by Qualified Test Laboratories under the RecallFirstHand scheme

Because damaged components are replaced and, at the end of the tests, the device is thoroughly sanitised

Because laboratories perform tests in line with the specifications of ISO17025

RECALL FIRSTHAND QUALIFICATION

The RECALLFIRSTHAND qualification process allows our Partners to enhance their know-how. We are not price-competitive, although this is naturally an important component, but we are convinced that a satisfied customer is worth far more. We are extremely aware of taking the most difficult road, but we are fully confident that it is the right one. Do you want to learn more about this topic? Do you want to become our partner? Contact us!!!

SERVICE LEVELS

A customer-centred service must necessarily be characterised by TRANSPARENCY, even if this means showing who we are, what we do and HOW WE DO IT. We are not perfect, but we strive to be and to do so we must openly declare what our levels of service are and on what we measure ourselves. This does not mean not being wrong, but it means NOT BEING AFRAID OF MAKING MISTAKES, to continue IMPROVING.

  • Shipping time for purchased goods Normal Delivery: 48-96 HOURS
  • Shipping times for goods with Express Delivery: 24-48 HOURS (excluding the islands)
  • Shipping times for goods with Recall Safe Delivery: 48-96 hours (unless you have taken the Recall Express Delivery service and excluding the islands).
  • Shipping times Pick-up and Return: 48 hours for pick-up and 48 hours for the return
  • RECALL DISPLAY repair time: 4 days (unless you have taken the service together with the RECALL EXPRESS SERVICE)
  • Repair time for RECALL EXPRESS SERVICE: 48 hours
  • Out of warranty repair time: 4-8 days (unless you have taken the service together with the RECALL EXPRESS SERVICE)
  • RECALL DISPLAY repair time: 4 days (unless you have taken the service together with the RECALL EXPRESS SERVICE)
  • Out of warranty repair time: 4-8 days (unless you have taken the service together with the RECALL EXPRESS SERVICE)
  • Repair times repair services with LIMITED WARRANTY RecallFirstHand: 4 days (unless you have taken the service together with the RECALL EXPRESS SERVICE)
  • Out of warranty repair time with a LEGAL WARRANTY: 4 days (unless you have taken the service together with the RECALL EXPRESS SERVICE)

CLASSIFICATION OF AESTHETIC DEGREES

A cell phone doesn’t need to be brand new to be fully functional. You can get a refurbished model at a cheaper price without losing its functionality that you or your family need. It is important to understand the real condition of the phone to know what to expect when making the purchase. To help you find the phone that matches your budget and your needs, RecallFirstHand uses the following definitions to classify the refurbished phones that make up its offer
All our iPhones are fully functional, so this classification is related only to the external appearance and battery autonomy.

Our Smartphones:

  • Not tied to any operator
  • With a minimum 12-month warranty
  • Updated to the latest iOs corresponding to the device version
  • Buying a refurbished phone helps to avoid the creation of technological waste (WEEE)

REQUEST INFORMATION

Do you want further information on the Recall First Hand program?

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